New Contract - More than 2 weeks later - NO Answers

I app**** for a new data deal on 11March 2024 via the the Sales Call Centre.

I called a couple of days later to find out why my application was taking so long as it was already approved and I accepted the debit order mandate. The agent said I would be processed and I would receive my SIM the following week.

Last week has come and gone and still nothing?????

Can someone please tell me what the hell is going on and what I have to run after my service provider to get answers? NO following, NO accountability.

It's poor and pathetic service...not the kind of good service I've grown accustomed to over the years as a Telkom Customer.

Can someone call me to resolve my issue?

Thank you.