NEW CONTRACT INSTEAD OF CANCELLATION

Black friday promotion of November 26 2018 i took a contract with Telkom of a Laptop with router of 5Gig for R199 and a P-Smart phone for R149 the Laptop was for 36 months and the Phone was for 24 months. November 2020 i went to Telkom in Loch Logan Mall Bloemfontein and told them im not upgrading for the phone they must put my number back to prepaid from the 1st December 2020 as the contract was ending end of November. End of December 2020 Telkom debited R3100 from my bank account i reversed it and went to their outlet to find out, and i was told its penalty fee of early cancelation i asked of what because i only canceled the phone as it was due. So i was told the person who helped me canceled both contracts and no one could explain why both contracts where canceled, then the person that helped me said they will fix it and instead of fixing they made a new contract instead of just continuation. I only realized in November 2021 when i went to Telkom to give notice as i knew the contract for the Laptop is now on its 36th month that the laptop contract is 10 months old and i explained the story to Keamogetswe consultant at Telkom the story and she then wrote an email to their head office ever since November every week im going to telkom to find out if the case is being resolved with no luck. End of January Telkom again debited R2700 from my account and i reversed it and i was told at Telkom that its penalty fee of early cancelation. Friday 18th February 2020 my number is being blocked i went to the shop to ask why as this contract was taken 2021 and its up to date no one at the store could explain why is it blocked im very upset and disappointed by Telkom i have case numbers but nothing is being done:6*** and 6***.