1 reviews | Active since Jan 2012
New contract cannot be cancelled without penalties
I had a fixed line product through Telkom. I was happy with my 10GB cap, but was considering upgrading the speed of the line.<br> <br> A consultant came to do a LTE demo at my house and I was impressed by the 40+MBPS speeds achieved.<br> <br> Assuming that my usage would be the same and for only a nominal extra monthly fee I signed up for a 2 year deal with a router.<br> <br> My first debit order has yet to go off, but already in the first month my data usage has jumped significantly. That wouldn't be a problem if the cost of topping up was not insanely expensive compared to ADSL.<br> <br> Bottom line - I was sold a replacement product from the same company which is not giving me the same service. While theoretically very fast I do not notice a vast improvement in general browsing speeds anyway.<br> <br> Now I am told that the contract is in force and since I am out of the 7 day cooling off period (during which time I was meant to compare data usage for a 1 month period?) that I must pay all outstanding penalties.<br> <br> No thank you. Please cancel my contract without fees so that I can get back the product I previously had.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team, feedback will be provided.
Your reference number is SM112231.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team, feedback will be provided.
Your reference number is SM112231.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
