New contract automatically added internet bundle

I got my new cellphone contract last year Nov and after being on holiday Dec when I got back at work January 2016 I saw that an internet bundle was automatically added to my new contract, I never asked for an extra internet bundle. I called them last month and the telkom call centre lady told me she would refer this to her billing dept, what does refer my request to get the internet bundle remove mean? Do they decide if it gets removed or not!? I did not ask for it and do not want to pay extra for something I did not ask for but still this month I payed for the internet bundle.