New contract and Port in debacle!

Request Number ***. Background Contract upgrade done as a new contract in error by your consultant. He advised a port in could be done telephonically to fix the issue of giving me an new number instead of retaining my original number. This was in January. That did not happen. I had to go to the Kyalami store where they advised that the old line needed to be cancelled. So I did that. A month later, I went to the Kyalami store again and the consultant said she had submitted the application. 2 weeks later the service call was closed without a reason. I called your help desk who said I needed to go in again as this was an error. Much to my frustration, I did. This was to the Mall of Africa. The girl deactivated my old number and said it would be active on the new sim in 48 hours. Well, no surprises that this did not happen. This was in early March. So I went back to the Mall of Africa and the next consultant Zito advised that her colleague had made a mistake by completely destroying the number. And she proceeded to log another call for assistance to fix the blunder. To date I have had zero feedback despite several follow ups. I was told to contact Vodacom directly by your help service through messenger. Vodacom stated that they cannot assist as the contract is with Telkom. So I ask, with sheer frustration and desperation and given this is now 5 months down the line, what do I need to do to get my original Telkom number back????