New contract

I am totally upset with telkom first time in my life I said I will move from cell to telkom to such a huge telephone bill ridiculous, when I call to take first contract all was fine it was 10 gig data for first 3months, 100 minutes and 1 gig data that is what I took, there was no availability of the hauwei phone a week later telkom lady calls me and says this so I said she must get me another phone with same contract, all your calls are recorded so go back and listen cause this is very bad service and I will never get involved with telkom again if this matter is not sorted as I've been with cell for more than 20years no problem with them and before I can even get the phone which u had no stock for you debited my account and now a bill for R883 I don't have this kind of money . My account details ********** 00