JK
Jacques K
1 reviews | Active since Jan 2016
08 Nov 2017, 17:01
New Contract 24 Months SIM Only (No Delivery debit order running)
Placed online order on 2017-10-29, Telkom phoned asked questions for 30 minutes next day. Sales agent processing order: Leoni Pelser. Received SMS on 2017-10-31 stating order was pre-approved. SMS on 2017-11-06 order final approved debit order will go off my account. Have not received delivery of SIM and have paid for service? Tried to contact sales department today 10213 cannot trace order but it is approved. I must contact online sales team via Chat. Tried this they inform me to contact sales at 10213. Most frustrating NON-SERVICE delivery in the whole wide world.
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Replies (2)JK
Jacques K's updateReviewer Update
13 Nov 2017, 16:42I have received the SIM and sent several SMS to port the number that must be associated with the contract and every time the response is that I need to RICA and visit a Telkom Shop. There is no Telkom Shops in our vicinity and that is why I went the online application route. The agent who assisted me informed me to hand a copy of my ID and FICA documents to the couriers. This happened and I can still not use my contract for which I have been paying since 1 Nov 2017.
JK
Jacques K's update13 Nov 2017, 16:42
Reviewer Update
I have received the SIM and sent several SMS to port the number that must be associated with the contract and every time the response is that I need to RICA and visit a Telkom Shop. There is no Telkom Shops in our vicinity and that is why I went the online application route. The agent who assisted me informed me to hand a copy of my ID and FICA documents to the couriers. This happened and I can still not use my contract for which I have been paying since 1 Nov 2017.
JK
Jacques K's updateReviewer Update
13 Nov 2017, 17:05Customer Service , Port ME run around - NON Service continues with TELKOM. I was promised a smooth porting to my new contract and all feedback is VISIT YOUR NEAREST TELKOM STORE!!!!!
JK
Jacques K's update13 Nov 2017, 17:05
Reviewer Update
Customer Service , Port ME run around - NON Service continues with TELKOM. I was promised a smooth porting to my new contract and all feedback is VISIT YOUR NEAREST TELKOM STORE!!!!!