New Contract

I was called by a consultant in Telkom telling me about a spring special. I told her that I'm currently paying R78 for my contract she said the spring special I will pay R145 a month for 5G at night and during the day. But because it was a special I will get 15G for the first 6 months. To my surprise when I received a statement I realize that I was charged R271 and the contract was not cancelled as promised she added the router and left the other tablet on the old contract. I called 081180 to raise my concern the lady who assisted me send me a form to complete to cancel the old contract I sent the form to e-mail it gave me undelivered message then I decided to forward the form to Charmaine Mthembu the lady who assisted me. After 2 weeks I called I was assisted by Noma and she said she will send a mail to Charmaine to give me a feedback about the issue. I decided to send a mail today the 31 October and I have not received any feedback from Charmaine. I decided to call Telkom again the lady who assisted me Dineo told me to take the form to the store. I've been sent from pillar to post and I'm no longer interested in their contract they must just come and collect their router as the lady who advertised this **** to me. I don't want to do anything with Telkom anymore and I hope they are not going to say I must pay penalties as they are at fault