New clients and already complaining about service delivery

<p>Good afternoon, I'm very disappointed in your service. My husband took out a 24 month WIFI contract with you. It was booked, and confirmed via sms, that it would be installed today, 19 July 2017. Subsequently my husband took a day's leave to be available when the installation will be done. It's 17:15 and nothing has happened today. My husband even phoned your call center at 15:00 with no answer.</p> <p>Below is the sms received from you:</p> <p>Dear Customer, your installation for order ( ********** 48) is scheduled for ( ********** 9 between 08:00:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.</p> <p>Telkom SA: Dear client, Telkom SA will send a representative to your premises - (address removed) PHALABORWA X 8, PHALABORWA to fulfil your service request. We have scheduled your new line installation/modification for the 2017/07/19 - please note this is a/an All day appointment. Please ensure that you have your original ID document and/or letterhead and a certified photocopy thereof ready for presentation when the technician calls at your premises. Please reply @Yes if all the above mentioned is correct or @No if the above mentioned is incorrect and/or date is not suitable and a Telkom Age.</p> <p>My husband rep**** "yes" to the sms.</p> <p>Can you please let me know how you plan to resolve this? As new customers, this is definitely not the way to start.</p> <p>Thank you.</p> <p>Regards,</p> <p>Ané Venter.</p>