New client - NO SERVICE

I am a new client. Had an ADSL line installed on Wednesday. Spoke to the agent via 10210 to configure the router - NO INTERNET. Was referred to the sales agent via 10213 as my account was still marked as a pending order and not changed to active - NO INTERNET. Was told that the person cannot activate the account and that the matter was referred to the IT department - NO INTERNET. Eventually got through to someone who told me the account is still on pending but in line to get activated, maybe 24hours wait time. 24 hours later - NO INTERNET. Sent a message to Telkom's Facebook page, nor response. Contacted an agent, again. Was told there is a fault on the main line, my complaint will be logged so that a technician can come out. WHEN WILL THIS BE RESOLVED???? I haven't been a client for a week and already doubting my decision to go with Telkom. Fix this, please. I will not pay if I do not receive service.