New client and still no internet

It has been 4 weeks and i still do not have internet as a new client with Telkom, i was excited to start using your ADSL however my excitement seems misplaced. <br> <br> Why on earth do I need to wait this long to get my first product with you? i would be speaking to someone in the call center but no one answers, in fact i get cut off every time. I am starting to think this is a terrible idea....