Hellopeter
Share Your Experience
ML
Melissa L

1 reviews | Active since Jul 2017

21 Jul 2017, 14:14

New cellphone contract disaster!

<p>I ordered a new cell phone contract on line on 3 July 2017. Phone was delivered on 14 July 2017 and I am STILL waiting for the SIM card to be activated.</p> <p>I have made numerous phone calls and sent numerous emails to Lynn Sammy to escalate this matter and try and have it resolved, but to date no-one has bothered to come back to me or to sort this out.</p> <p>I have always had BAD experiences with Telkom but thought I'd give them another try! I am regretting my decision.</p> <p>They just don't care and aren't interested in providing any kind of service to their clients.</p>

0
Replies (3)
ML
Melissa L's update25 Jul 2017, 13:18
Reviewer Update

And yet I still wait for my SIM to be activated and all I get from Telkom is words...NO ACTION and NO SERVICE!!

ML
Melissa L's update07 Aug 2017, 09:48
Reviewer Update

I STILL HAVEN'T RECEIVED FEEDBACK REGARDING MY QUERY!

I am speechless. I can't belive that a Company can actually give such despicible service.

ML
Melissa L's update13 Dec 2017, 10:12
Reviewer Update
DOES ANYONE AT TELKOM ACTUALLY KNOW HOW TO PROVIDE SERVICE????????? I have been waiting since MID JULY for a SIM card to be activated and despite this not being done, you are deducting the "contract" amount from me every month. This is theft as you are taking my money without providing the service and don't give a toss about sorting this out. I have called Telkom, emailed Lynn Sammy NUMEROUS times, complained on hello peter and Facebook and yet still nothing!!!! Tell me Telkom, what does a client have to do to get their complaints and issues sorted out???