1 reviews | Active since Aug 2016

04 Aug 2017, 10:31

New cellphone contract

<p>Walked into telkom shop @ mall @ carnival. Good deals on cellphones. But its going to require your life story to get it. I am a telkom customer for over 25 years and never missed a payment. I now have telkom uncapped internet, never missed a payment. Question is as a loyal client. Why do you require 3 months bank statement etc for a new contract if I am a existing telkom client. Would you like my blood type too. I want an answer ?</p>

0
Replies (5)
Telkom
Telkom's reply10 Aug 2017, 09:25
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply09 Sept 2017, 12:38
Official

Hi sats90210,

Please be advised the such documents are required for credit vetting and Rica purposes to avoid contracts to be provided **********ly.

We do this protect our customers aswell as it is also on the Telkom terms and conditions.

Hope this answer is satisfactory

We apologise for any inconvenience caused.

Regards,
Launa.
Telkom Social Media Team.

Best regards,

's update09 Sept 2017, 13:00
Reviewer Update
Hi. This does not answer my question. I'm particularly referring to bank statements. Why is this required for Rica or credit vetting. Rica is proof of address and credit vetting can be done by running a credit check. I'll await your feedback
's update26 Sept 2017, 10:19
Reviewer Update
I have still received any feedback from my previous response. [Hi. This does not answer my question. I'm particularly referring to bank statements. Why is this required for Rica or credit vetting. Rica is proof of address and credit vetting can be done by running a credit check. I'll await your feedback]
's update03 Oct 2017, 10:50
Reviewer Update
have not has a response since my last mail. So whats this action plan.