New Cell Phone Contract

I have app**** online for a new Telkom Cell phone contract and was approved within a few hours. The call center lady phoned me to tell me that I was approved and that Telkom will deduct the first months subscription from my account before they deliver the phone. The money was deducted on the 19 October 2017 and the phone was delivered a few days later. When I received my 1st statement, the money deducted from my account did not reflect on the Statement. I called the helpline and the person could not help me because they could not see the payment. I went in to the Telkom store and the Gent said that the money will show in a few months time and that I must pay the account now. This however is not acceptable as I cannot afford to pay and wait months for the money to reflect on my statement.