New business

I was called by the Telkom call centre w.r.t a new summer promotion on the 13-02-2015. I agreed to the upgrade and I was told that the upgrade will by effective within 48 hours. I received 1 SMS to notify me about the upgrade and nothing after that. To date the upgrade didn't happen and I tried several times to call the help line and after 10min listening to music I did not get any help or even a person who answered. I think this is very bad services and I hope that Neotel handles things better.