NEW APPLICATION - MONEY TAKEN DEVICE NOT DELIVERED

I submitted an application for an iPad mini 3 around 16th October 2015.<br> <br> The application was approved and the funds were deducted from my account.<br> <br> I am YET to receive delivery of this product after numerous calls to call centre which go unanswered for over 30 minutes at a time.<br> <br> I finally spoke to someone 2 monday's ago and was promised delivery by the Thursday - it's now almost 2 weeks later and I have received NOTHING and I have been on hold for 50 minutes to find out what is going on.<br> <br> THIS IS COMPLETELY UNACCEPTABLE! I WANT MY MONEY BACK AS IT WAS A GIFT FOR MY SON WHO TURNED 11 ON 2ND NOVEMBER 2015.<br> <br> SHOCKING SHOCKING SHOCKING!!!