NEW Agreement not honoured

I ordered a LTE wireless modem, with specific instructions when to stop my ADSL account and when to activate my LTE Wireless account. I sent an email to the email address given by the consultant, and got a call on 4/3 from a consultant, and also informed her of my instructions.<br> <br> This month I get a bill, and I am being billed fully for both systems.!!<br> <br> I phoned 10217 (business call centre) today to speak to someone about this, and was holding for 30 minutes, being transferred from one person to another, ending up at residential department.<br> <br> Query still not resolved.<br> <br> TERRIBLE SERVICE TELKOM.<br> <br>