PG
Petro G

1 reviews | Active since Mar 2016

02 Mar 2016, 16:13

New ADSL /Wifi line ***

We app**** for the above was end a sms to confirm only a week later a technician arrived and duly installed the line ...then the process of getting a internet connection started using my cell phone we phoned the call centre for assistance after an half an hour waiting in the line to be answered my airtime ran out ....problem not solved...went to buy a phone next morning 10210 free call was made from the line installed...after waiting another 15 min on the first call, an answer came...needless to say was cut off tried again eight calls later with NO HELP from any one of the consultants being transferred everytime I landed up speaking to Loyd a very helpful man (this was after being on the phone for 3 hours by now...and very frustrated) only to find out the number we were allocated was for Kia Motors and not yet activated, but I was speaking from this number ,,,,still NO internet Still NO service ...shocking!!! I am so sorry I opt for Telkom - what a disaster I am discusted in the level of service from Telkom and will never refer a single person ever to them

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Replies (1)
Telkom
Telkom's reply02 Mar 2016, 22:49
Official
Hello petroguilherme,

We sincerely apologise for the inconvenience caused and the experience.

Please be assured that your query has been escalated to our Fulfillment department for urgent attention.

Regards
Sakhi
Telkom Social Media