1 reviews | Active since Dec 2013
New ADSL upgrade not welcome
<p>I have app**** online for a "Callback" in order to upgrade my residential ADSL line, 4-weeks later, I am still waiting for the call, despite several attempts to get through to their call centre. I can anly assume that Telkom are not interested in new busine$$. Even an email to Mr. Steve White, hasn't made a difference.</p>
Yes, I have tried phoning 10213, multiple times, maybe you have the time to wait on the phone for a response, I on the ather hand, do not. Thanks for the reference number, let's see if it helps?
Yes, I have tried phoning 10213, multiple times, maybe you have the time to wait on the phone for a response, I on the ather hand, do not. Thanks for the reference number, let's see if it helps?
Last week I was called by one of the reps, thank you. And we discussed my requirements, which was to upgrade my current line from Faster DSL (4Mbps) to Faster DSL Plus (10Mbps), and I thought the problem was over.
Today I get a message from Telkom ********** to say that I will be billed accordingly, etc. for my upgrade, with the details added. However, the detail clearly shows that my line is now a Faster DSL (4Mbps) line. THIS IS WHAT I ALREADY HAD! Do the people at Telkom even know what they are doing???
Please give me an e-mail address of someone that actually has a brain so that I can make it clear exactly what they are to do? Applicable reference numbers are AI ********** (Escalation Number), and ********** 72A (Order Number).
Last week I was called by one of the reps, thank you. And we discussed my requirements, which was to upgrade my current line from Faster DSL (4Mbps) to Faster DSL Plus (10Mbps), and I thought the problem was over.
Today I get a message from Telkom ********** to say that I will be billed accordingly, etc. for my upgrade, with the details added. However, the detail clearly shows that my line is now a Faster DSL (4Mbps) line. THIS IS WHAT I ALREADY HAD! Do the people at Telkom even know what they are doing???
Please give me an e-mail address of someone that actually has a brain so that I can make it clear exactly what they are to do? Applicable reference numbers are AI ********** (Escalation Number), and ********** 72A (Order Number).