New ADSL Subscriber - no internet connection!

Fault Ref No. 1138CRZ280115.<br> <br> I am a new ADSL subscriber and I have reported to Telkom both online and telephonic ally that I cannot connect to the internet after setting up the ADSL modem / wifi router since Friday 23 January 2015 .<br> <br> I have made several calls and have spent several hours waiting to talk to a Telkom agent about not being able to connect to the internet, without any agent taking my call. Hence, I had to seek out an internet connection to log an online fault with Telkom.<br> <br> I received a call from a technician called Kurt on Tuesday, telling me to re-log the fault as the line is has not being converted to ADSL as yet.<br> <br> On Wednesday, I received a call telling me to sms a number requesting a USER name to log to the network, which I did and I am still awaiting a USER name.<br> <br> My daughter has started her Uni year and is sadly inconvenienced because she has to seek out alternative internet connection to submit her online work and research.<br> <br> Worse still, while the problem is unresolved, I am paying subscriptions for Telkom's inefficiency.<br> <br> <br> <br>