new adsl service delay

i have an existing telkom landline & order 4mb adsl line 2 weeks ago. Last weekend i called in to follow up on progress of my order & was told its with the network dept. I get an sms yesterday 20 july 2015 saying there a network outage in my area. I went to the telkom store at lakeside mall to find out when this be resolved. The lady at new application simply tells me i have to wait 1 year for my adsl line & it will only get resolved around september 2016. She makes no effort to contact or email new orders or technical support, just tells me to wait a year. Is telkom serious???i have an existing landline, just need the line converted to an adsl line!!<br> <br> I called 10210 when i got back from the store around 5pm waited in the q for over 30 mins & got cut off. When i called back was told to call during working hours. Called this morning, spoke to ntombi at new orders tells me its a cabling issue, transfers me to technical support, guy at technical support says he doesnt know why ntombi transferred me to them because they only deal with faults on adsl line, i need to speak to a supervisor at new orders , transfers me back where i am waiting over 45 min as i type this. Pathetic Service!!!