New ADSL not working

I bought a ADSL package about 2 weeks ago. Yesterday I received an SMS that the ADSL is activated and ready. I went to Telkom Cresta to buy the modem. When I got to the front after standing in the que for more than 30min I was told it is not activated, I cannot buy a modem, and I had to go stand in another longer que to sort this out. I just walked into the manager office and he then sorted it out and I then bought the modem.<br> <br> When installing the modem the ADSL needed to be verified and asked for a order number...which I do not have.<br> Got lucky this morning and through Telkom chat got the order number and verified the ADSL.<br> <br> But now still no internet connection, the Telkom chat does not work any more and as usual the call center is a waste of time - they do not answer.<br> <br> Thus Mr. Telkom you already took my money and there is no way to reach you, will you please tell a technician to go and sort out the problem with ADSL phone number *** and order number ***. Note a lot of people is complaining about this on the internet so why does it still happen? Should I return the modem and demand my money back?