1 reviews | Active since Jul 2014
NEW ADSL NOT WORKING
<p>I had a new ADSL line installed on Monday 13th, but it does not want to work properly. I have spent in excess of 5 hours on the line with consultants who keep sending me from pillar to post and telling me something different each time. The Telkom consultant says its the modem and the modem people say it is telkom. I actually dont care what the fault is, how do install something and not check it before you tick it off as installed.</p> <p> </p> <p>All I want is for someone from Telkom to arrange for a technician to come out as I live in Grahamstown and will not be taking the router all the way to PE for a new one if I am going to arrive back at Grahamstown and the service is still not working. (this is what Telkom has requested I do - return the router)</p> <p> </p> <p>I would like the technician to come out and sort it out before it is considered installed!</p>
Good day Penny,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Penny,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
