NEW ADSL line nor ports available

I app**** for a Telkom ADSL line in December 2015, only to discover a month later that my area does not have the ADSL port for the line in order to setup the ADSL, THis was not explained to me when I initially signed up for the ADSL WIFI,<br> <br> Then to go to the branch waiting in queue for more than an hour to get told sorry you on the waiting list and it will be done beginning April 2016.<br> <br> So now today after enquiries spoke to Ntando at the call centre who confirmed that there is still no ports available and then asked to speak to the Manager Vivesh and he also confirmed that there is no ports I will have to make enquiries in two weeks time again, Incident Reference number received ***<br> <br> This is the service from Telkom, Why do you advertise and knowing that there are no ADSL ports in the Crawford/Lansdowne area yet you want the business, is this treating customer fairly I dont think so,<br> <br> I actually want to cancell and rather take ADSL with another provider but sure I will be asking the questions about the ADSL Ports in our area.<br> <br> Regards<br> Mrs N Salie