HL
Hendrik L

1 reviews | Active since Mar 2016

02 Mar 2016, 13:01

New adsl

App**** for new adsl 24 months 2mb uncapped contract on the internet in beginning february. Followed up a few days later just to find out no order is found. App**** again on the phone. Followed up a few days later. Order gone again! Re-do the application! Paid deposit on Saturday via credit card. Phoned numerious times to trace payment as it was not reflecting! Asked if they can come asap to install my line! The one consutant say 7 days other one say 7 to 21! I have after so many phone calls find out that they plan to install my line only the 14th of March! If my first or even my 2nd try to apply was fine my adsl would already been sorted! I have even asked via Twitter for assistace and everyone just say they will assist and organise that it wil be installed earlier! But no one comes back to me! One of my colleagues installed a new line in december and within 5 days it was in! We live in a small town!

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Replies (1)
Telkom
Telkom's reply02 Mar 2016, 22:29
Official
Hello Delangehendrikpj,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team

Best regards,