Neverending contract

Good day,

Kindly assist urgently and clarify the statements attached.

As far as I know is that I'm done paying Telkom and that I requested for the contact number to prepaid.

However no I see that I'm still owing Telkom and I don't understand why.

I've been paying for this sim car for so long as I was not aware I had to cancel the contract, Telkom never even called me to advise of such.

When I contacted Telkom in June I had to pay R767. 09 to settle which i did via Nudebt on 27 June 2025.

I called to make sure the payment was received however the agent said the funds were not reflecting and that I had to callback after 10 days.

I called back but still there funds were not reflecting however the agent said she will process the cancelling of the contract to prepaid and once the funds reflect the contract will be settled.

For some reason now I still owe R404, for what now?? Cancelling the contract, yoy get charged for that as well?? That is absolutely ridiculous and for the fact that i was not told or advised I'm not willing to pay it, as far as I know my debt with Telkom has been settled as advised by the call centre agaent.

I would like this matter to be looked into urgently as im tired of oaying for something that I dont use.

I am reallly unhappy with the service. Can I just get this damn contract gone please!!