NEVER USE TELKOM, PAY MORE FOR BETTER SERVICE & PRODUCT ELSEWHERE

I app**** for a new Telkom line via the internet sometime last year. I app**** for a 10meg line and they approved it. Including in the package was a set top box, where you can access apps etc makes your TV smart. They delivered this at my address. I needed to pay R700 deposit for them to install the line. I enquired about 2 previous accounts that I also paid R700 deposit and I never got it back. They could not trace them and I needed to pay another R700. Already my money was taken from me and they could not trace it. After a few weeks they never pitched for the installation, I gave them a call and I even went to the nearest store which was, Telkom Secunda. They informed me that my installation were cancelled due to the infrastructure not being up to date, for the 10meg. I then said well install a 4meg then. This meant we needed to open another account as the previous one were cancelled without notice. I was then made aware at the store that the R700 deposit could not be traced on my account???? I told the lay that I paid it with someone in the store but they could not find it on the system. This cost me to go back home, which is 30km's away, to collect my receipt. I did so and went back to the store, some weeks later they eventually installed the line.

Then I received an invoice for the set top box???? I phoned and sent through receipts etc. They eventually cleared it on the account, credit. I wanted to return the item, sealed still, to the Secunda branch and they refused to take it. All went well till 2 months ago where we started having issues with our line, it was running on less that 1meg and sometimes just over a meg. I reported the fault and a technician came out, he tried calling me and I was in a meeting. He called once and he left. We struggled since to get the line fixed.

I then saw there was a debit order on my account for more that R1600.00 in Jan & in Feb for R2600.00, I returned it and I checked the account. I saw that I was charged now for the modem that I was issued by the Secunda branch??? Why is this? If you sign a contract then you receive the router for free. Which means I am on a month to month????

I don't want anything to do with this anymore, the service, the back and forth, the ******* debiting of my account for amounts I didn't agree to, the fault logging which doesn't work etc. No one has since came out to our address, I only had two calls where the guys asked if it has been sorted. He never called again. I want the account to be cancelled and credited. I will return the router to the branch I received it from. I want the account closed and that is it. I don't want anything to do with this unprofessional business you guys are running.

Thank you,