NEVER US TELKOM, ever

I was phoned for a upgrade on the 25 Oct 2017 and still haven,t received my phone. With all the numbers i have phoned ever single person tells me to phone the next number, telkom or sell direct. All of them are useless and no one can help me, Why is there so many different departments??one were they have no idea, some have a idea but all i hear is i can't help you ever time. Using more the 150 minutes of time in the past WEEK, and i just get told we are sorry and can't help....What about my costs?? Phoned 081 183,081 182, 081 180, 10213, ********** , ********** , 180 181 180, ********** ALL USELESS!!! So the account has been updated eg eg, so i'll be paying for something i don't have. With the upgrade to the HuaweiP10, they asked me if i wanted a router with it, I said yes, Router arrived 1Nov On the 27Oct a very nice consultant phoned to ask if i wanted a spesial on a High Sense phone, i said yes, and received the phone on 31st Oct. SOOOOO were is my original upgrade phone??????