Never upgrated

<p>My account was on arreas of R2000 something, I paid all the money and took them 2 weeks for them to activate my sim card. I had to call them more than 4- 5 times just for them to activate it. Now I am due for an upgrate, when I call them to do so I was told it was already upgrated. I have not spoken to anyone about an upgrate or even have the new phone. I had a very excellent service with Telkom before but now I am very disappointed. Can you please resolve this issue very soon. I want an upgrate because I never upgrated my account. Hope it will be solved very soon</p>