Never upgrading with TELKOM again!

TELKOM mobile has the worst service to its loyal customers. Having 3 contacts with them for almost 10 years, they clearly do not need my business anymore. I had tried upgrading since July to no avail. They have zero communication. They had no stock of the Samsung S21 ultra. I then tried multiple times. In September I changed my upgrade choice to the Samsung z fold and when speaking to the online agent, confirmed I would get the Samsung special of the buds and tag. I specifically mentioned that I have been waiting too long to upgrade and If they unable to meet my needs I have the option of taking a deal with Vodacom which had the similar deal and the Samsung watch aswell. I was assured not. On the 11th October I was called and taken through an entire order process via phone. After no communication 2 weeks later, I called, irate, and was told go to the store. On the 29th October I went into a store, upgraded but was given the z flip instead and was told I missed the Samsung promotion. I then had back and forth emails, went back to the store, and still have zero feedback from TELKOM. Clearly your company is ********* and quite frankly Samsung you should not associate promotions with them as they are probably taking the promotional offers for their intenal use and ******** loyal customers. I should have went with Vodacom as everyone who did was fulfilled their promotion. At this rate it even leaves a bad impression for Samsung and I wish I pre-ordered the new iPhone instead. After a lifetime of only having Samsung devices and watches and earphones, I am completely livid after this experience!