NEVER upgrade a Telkom product. Just cancel it and find someone else.

WARNING: If you upgrade a Telkom service, you will be stuck paying for the old service along with the new service FOREVER, or until someone eventually bothers to stop billing you for the service that hasn't been provided for months. I upgraded from ADSL to Fibre, and now I am being charged for both the ADSL line rental and the Fibre. Despite this being an upgrade, I had to apply to cancel the ADSL line rental service which I did in August but I am STILL being billed for it. I am utterly unable to get anyone at Telkom to assist me. They won't even open a billing dispute because my last billing dispute (in August) to remove the ADSL data package (not the same service as the ADSL line rental) was never closed properly. I've spoken to supervisors and emailed the escalation centre, and no-one will come back to me. Telkom will just keep *****ing money from me in perpetuity, apparently.