Never trust Telkom

Telkom is very ********* and their employees are unreliable.

On the 14th of August 2023, I contacted Telkom Sales Department about converting my post-paid contract into a pre-paid contract as advised by Telkom Customer Care in June 2023. I was advised to contact them after 3 months of getting the contract. When I contacted them then the person assisting me told me that he will do the conversion but the price will be a bit higher which was about R30 more which I said I don't mind as I end up paying way more with post-paid, he then said the conversion will take place within 3 days. Today on 22 September I want to recharge and I can't, when I call them the story is different. They now say they don't convert contracts and the guy say I must call the Customer Care on 081180 (when I dial this number it doesn't work). I then decide to log on to my telkom service to cancel the contract, to my surprise, I find out that I now have 2 contracts, on the day I called for conversion and the guy saying he is assisting me, he opened a new contract on the number linked to my name which is being used by my son and that is not the number I called about as it wasn't on the contract. So ********* in getting new sales. Be careful.