Never To Trust Telkom

Telkom has the worse service I ever experienced and I think they should be investigated by the consumer commission for unfair business practices. Here is my story, around the Month of January, I received a message informing that Telkom is experiencing a problem withe their debit order system and I should contact the nearest customer service center for further assistance. I then went to the nearest center at Mall @ Reds, the Agent there informed me that for those kind of sms he has to call the billing department, which he did and they informed that they can't see anything wrong maybe the sms was ****, but to be on the safe side I should just make a direct payment so my line does not get disconnected. I did make the payment, but few days later, they tried to debit the payment, which I have already made. I asked my back to reverse the amount as the account was paid already.

But during the Month of February they tried to debit an additional 202.70, I called them to find out why and the said or it was a mistake as the account was paid on time. Asked them to reverse the additional amount, still of today they have not done that, actually they have charged me twice for the same about now at about 400. I went to the store, and the Agent there looked at the transactions and advised that he can't understand why I am being charged this extra penalty fees and he will request the billing department to give me a call back within 20min.

A lady from the billing department called me 48 hours later, during our conversation she informed me that she can't assist me as the charges are system generated and the Agent at the store **** to me, I should go back to the store. I tried explaining to her that the store is the first place I went to, and they are the ones who requested you to call and now you want me to go back to the store, why should I be doing the up and downs for Telkom's mistakes or wrong advice. She called her supervisor who couldn't assist me either and told me I can take the option of cancelling the contract but will be paid penalty fees for early termination.

This to me seem to be a **** telkom is playing with customers to make more money out of this contracts they have. the charge is about 85% of the contract Monthly repayments, that is almost paying double for the same offering.