Never to renew my contract

I app**** for two new contracts and upgraded a contract at Telkom Festival Mall in Kempton Park in December 2017. All 3 contracts were to be of the same package, IPhone 6s Plus with 1 gig data, 30gigs for 3 months, 120 minutes etc. The upgrade was fine, I got exactly what I had signed for but the two new contracts were a totally different story.

I have since only been receiving 1 gig data and none of my other benefits on the both contracts, I have opened over3 cases with them and I have received sms’s That they were all resolved but I still do not get my benefits. I was told the young lady who registered my contracts “entered incorrect codes” therefore signing me up for different deals than what I had asked for, funny enough I am paying the agreed upon R499 per contract per month but not even reviewing half of the benefits I asked for.

I have been to the store countless times and each time I get told that head office has many calls logged and therefore my case is taking longer to fix, this is 1 and a half months since I logged my first complaint, I am told to be patient, why is Telkom not then patient when it comes to billing me??? should I continue to pay for a service I am not receiving?? Continue to pay for a mistake made by one of thier cashiers/sales assistances? I am truly appalled by the service I am receiving and the lack of urgency with my “case”.

I will not be renewing any of my 4 in total contracts with Telkom and if I could I would return the two new phones as they are not serving thier purpose in any case, I am just wasting my money on them!!