Never thought setting up ADSL would be such a pain.
<p>Over two months ago I app**** online for Telkom fixed line rental and ADSL.</p> <p> </p> <p>The same day someone contacted me back confirming my application and says that they will do credit checks to see if I qualify or if I first need to put down a deposit. Fine no problem.</p> <p> </p> <p>I asked how long this will take, roughly 72 hours and I will receive a notification. After successful application the consultant explained, the line installation can take anywhere from 7 - 21 working days.</p> <p> </p> <p>After two weeks I called in as I did not receive my SMS notification, lo and behold the consultant assisting me says there is no application. Imagine my fury and yet I calmed myself and filled out another application. This time I hoped it would stick.</p> <p> </p> <p>After all my efforts the line is finally installed and now they are telling me I did not activate it for ADSL. During all this I'm spending all my time and money and getting no answers.</p> <p> </p> <p>I've messaged them on Facebook, online chat, called in more times than I can remember and nothing seems to work.</p> <p> </p> <p>Up until today I'm typing this message from my Smartphone my internet which has apparently been activated is now working, but there's a fault on my line. I was instructed to wait until a technician becomes available.</p> <p> </p> <p>I hope this gets your attention, because I've really had it.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
By when can I expect feedback? All I'm receiving is vague answers.
I will make it less difficult, let me break it down:
1. When will a technician be dispatched?
Please don't apologize as it's not helping , can I have turnaround times , dates, anything besides giving an answer that's worse than nothing.
2. Can someone at least contact me as to how much progress was made?
I'm spending my money and my valuable time talking to you guys and it's being wasted. Can someone once again I ask, can someone call me back as to how much progress has been made.
By when can I expect feedback? All I'm receiving is vague answers.
I will make it less difficult, let me break it down:
1. When will a technician be dispatched?
Please don't apologize as it's not helping , can I have turnaround times , dates, anything besides giving an answer that's worse than nothing.
2. Can someone at least contact me as to how much progress was made?
I'm spending my money and my valuable time talking to you guys and it's being wasted. Can someone once again I ask, can someone call me back as to how much progress has been made.
