Never Telkom again

“Case ***3 is in hand with Dispatch, and Incident ***” We’ve had Telkom fibre connection for about 2 months. We had more down time than service. We are without any service since, o4April. Their technicians spend hours on the phone trying to connect the service. I was promised escalation since 6 April from the back office manager but there doesn’t seem to be anyone working there. No body connects, even though I’ve waited for hours on the phone and I’m promised that he / she will be on the line shortly. This is breach of my contract, I’m trying to be patient but it’s costing us a lot. Home studies/work from home is a big issue. Sad but true, we have all cell contracts with this company, definitely going to cancel each one as the contract ends