Never take out any contract with Telkom

It has now been 9 months and I am still unable to resolve my account with Telkom. This is my second time reporting this issue on Hello Peter. I took out a contract in January for 10GB + 10GB LTE internet. Never received my device. Call center consultants told me there has been no usage on my account, apparently the device/sim is activated, but I never received it. Please stop taking my money as I refuse to pay for something I DO NOT HAVE!!! I have already paid over R500 in banking fees to reverse debit orders. This is showing bad on my credit record and I want it cleared ASAP!!! I don't want your excuses, just send me a statement showing a zero balance and clear my ITC records please!!!