1 reviews | Active since Apr 2018
Never take a Telkom contract
I app**** for a cellphone contract online (June 2018) and one of the sales agents called and we agreed on a Huawei p20 and a pocket rooter for a total of R400 (not exact amount) the phone is 299. Firstly i only got the phone with no rooter. Secondly, we agreed on a debit order date of the 25th but to my surprise when i called 081180 under self service it said the 31st but anyway I kept funds in my account. I woke up on the 31 August and no debit order went off. So I called 081180 the following day September 01 for clarity and to my surprise, my banking details were changed to standard bank which I don't have, my email address was some weird word even tge agent couldn't pronounce, clearly my debit order date was also messed up, by who I don't know. I very much despleased with hkw everything went since I got the contact because nothing went as agreed with the sales agent and now i have a debit order rejection fee which is not even my fault whist I had enough funds in my account for the debit. I'm about to close this account because I am not not happy at all. I'm the one who have to make follow ups and use my lunch time to fix a mess i didn't create.
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Tumelo
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Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
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Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
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Good Day
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Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
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