Never seems to Disappoint with Pathetic Service!

So I request for a downgrade on March 2nd 2016 and get no response, I call back and get told I must send the email again, I send another email on March 10th 2016 and I get no response, today March 15th 2016 I get a call telling me I have reported a fault. I call 10210 again for the 4th time and get put on hold, I hang up and call again. I was on hold for the second time for 30 minutes and get told that they cannot assist me! Option 4 clearly states that its for downgrades but the incompetence of the manager tells me \I\"M SORRY THEN IF THAT'S WHAT IT SAYS BUT I CANT ASSIST YOU WITH DOWNGRADING\" what pathetic English! Not only are the agents attitudes disgusting, the managers attitudes are worse. I get told their there to push sales and nothing else, so you want to push sales and then what? give pathetic service???? Its sad that we cant get ADSL without a Telkom line because I guarantee that Telkom would close down in less than a month. Telkoms service is pathetic!!! "