Never recommending Telkom ever

Hi

I have been disconnected from the internet for just over a month now. After following up a dozen times I was told the cables will not be replaced due to continuous theft. As a person I can understand the cost that comes with having to replace these cable. What I fail to understand is why Telkom would not call me and firstly apologize and then explain that no cables will be replaced.

Give me an alternative solution or even say sorry no solution.

Common courtesy I guess is all I expected but it is very obvious after speaking to your last employee that customer service is a rare commodity.

Veronica