Never receives payments, continous suspensions

I have paid all that has been due over the last few months, I suspect the same issue as last time - was given the wrong reference number and thought that I had changed this on FNB website but it did not reflect in my payments.<br> <br> I was in touch with head office and we had correspondence before they stopped communicating with me.<br> <br> They told me that they would sort out the problem an dI requested an email to say my account is up to date.<br> <br> I have now been suspended and I am highly upset/annoyed - I refuse to pay re-connection for incompetence<br> <br> land line number *** (relates to this account)<br> <br> Please sort this out immediately<br> <br> Email me for me to forward all documents and emails - the last 2 people did not follow through with assistance!!!!