NEVER NEVER GO WITH TELKOM.

We installed a fibre router 50meg line with Telkom in feb and since then it’s been the most horrible roller coaster. Since day one of installation there has been no connection, the line didn’t even make it to 20 megs when you do speed tests. I’ve been complaining for 2 months about this FINALLY yesterday a technician came out and the router is faulty, this is supposed to be a brand new device! Now he advised that we need to take the router in for repairs and it will take a whopping 21 days. Why is Telkom so back wards? Why am I the customer always getting the short end of the stick? Why does it feel like I’m dealing with a government rubbed organization? I’m saying this because for 3 months I’ve been without WiFi yet been paying, I’ve had to increase the line to 100 meg as they advised that was the problem, now I have to take this device in, be without internet yet again, continue paying? What the heck this is completely against the consumer protection act, I was sold a service it was never adequately delivered yet I’m paying. Ive tried to cancel they have the audacity to want to charge me for installation and the FAULTY router.