never, never ending story

It is a fancy story that the Telkom CEO tells the crowd, that Telkom will improve the service, but no one within Telkom listen to him.<br> I collect disputes no ( ***1), get reference no in Hello Peter, have got SMS that I will get my refund of deposit,within but in looks like Telkom is short in money, or they have another calender.<br> I can't understand, why they don't response on complains, or promise on the 2nd of Februar that I will get my money within 10 days. What kind of 10 days? 10 working days, 10 calender days or 10 days on the Maya calender?<br> Now 20 days are over, but no money in my account. It is a nightmare