Never Insure Your Device With Telkom There're Incompetence

On the 6th of May I logged a claim with Telkom Device Insurer. I submitted all the required documents to process my claim the agent I was communicating with via email told me they would reply within 7 days. For the past few days, I haven't received any communication, so last week I gave them a call about any update and the consultant I was communicating with said they don't know when I would get an reply I'm so fed up with the incompetence of Telkom and their department of communication.