NB
Neil B

1 reviews | Active since May 2015

04 May 2015, 16:30

Never in my life have i experienced such SERVICE!!

To whom it may concern<br> I am a Telkom client and during my contract period at Telkom I have only received good service and I have sent Telkom a lot of clients. This past Sunday I decided to go to my Nearest Telkom store in Kollenade to purchase a Exbox package and a whifi Router, as I got there the Lady at sales had the worst attitude ive seen in a long time, I asked her about the products and she said without looking that they are out of Stock, this was at the time of 12:25, she said that I need to go to the Telkom store across the road At Kollenade Retail park, I then asked her to please contact them to ask them if they do have stock so that I can go collect the products, without even trying she then said that they don't answer their phones so if I want the products I am going to have to hurry. I got to the Telkom shop at the Retail park and they said that they don't have the products but I must go stand at the other Queue so that someone can explain the products to me because they busy closing up and she cant help me. I insist that I get the CEO of Telkom details so that I can lay a complain there as well. I will no longer send clients to Telkom or either purchase from them.

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Replies (1)
Telkom
Telkom's reply04 May 2015, 18:27
Official
Hello Neilbo23,

We apologize for the unsatisfactory service and inconvenience caused.

We have referred the matter to the ADSL Sales Team dealing with Xbox packages and you will be contacted with feedback.

Your social media reference number is SM108211.

Regards,
Joshua Mnisi
Telkom Social Media Team