Never had an account with Telkom BUT four months in arrears on my Credit Profile!

Completely at my wits end as telkom Incompetence is going to cost me my dream house

I am writing this letter out of sheer desperation for someone to assist me with a problem I have with Telkom. Three weeks ago I signed an offer to purchase on a house, as well as put in an application to SA Home Loan for a bond. I was soon contacted by SA Home Loan who advised, "Mr Parkinson we could offer you a 100% bond if it was not for your bad payment profile on your Telkom account which is four months in arrears".

I almost fell flat on my face, I do not have any Telkom accounts. To cut a long story short, in June i walked into a telkom store, asked for an ADSL line to be installed, and left after being advised, we having system problems with a new system, you should be contacted in due course to setup an appointment for installation. Two months later, I went back to the Telkom store as had not been contacted, after providing them with my ID Number i was advised, no account exists, no application for a line has been processed, and asked if I would like to do another application. Needless to say, I left and found an alternative provider.

After getting the news from SA Home Loans, I returned to the Telkom store on the 16th April I spoke to the store manager who advised me that the issue has been escalated to telkom, and the payment profile will be removed from my name within 10 working days. Subsequently, I have spoken to over 30 different consultant, every time i phone it takes 30 minutes for anyone to give me any constructive feedback.

24th April - Spoke to Moses (Team Leader in PE) - shortly afterwards Xnolelo phoned me and advised me, no charges on the account, no usuage, no statement was ever issues, and apologized for the inconvenience and that the issue was with the delisting department for them to update the payment profile on Transunion and etheria (i think). This should take a few days.

03 May - I spend another 30 minutes on the phone, and have been told by Moses that the charges have not been reversed, the case has not been put forward to the delisting departments.

I have an extensive record of times, names, and phone calls i have made, with the advise which has been given. I have three cases numbers none of which have any use apparently! I do not have an account with Telkom I have tried extensively to have the problem resolved I am constantly being pushed from pillar to post

My offer to purchase expires in a few days and NO ONE in telkom is willing to assist me!

Everything is escalated (as it has been for the last three weeks) but yet nothing ever happens.

This morning I paid for a transunion report on myself, to see if any developments have taken place, and still nothing is being done. I have a few days to get a bond approved, else i may loose the house!

Please help me, I really don't know what else I can do. If the payment profile was valid, it would be self inflicted pain, but even multiple people within Telkom have admitted this was an admin error! Yet nothing is being done about it, no one has a sense of urgency, and basically NO ONE gives a dam about me and my sanity!