Never getting my order

I went into the Menlyn branch about 3 to 4 weeks ago to upgrade my contract. Regardless of the fact that the man who helped me was so slow, I was extremely patient compared to the other irritated customers. I ordered an Samsung GS6 on Smart 100. He said there was no stock, and he'll order. I asked how long it'll take, he rep**** 3 days to a week. I said that it was fine. I haven't heard anything since. Went back to cancel the order but the lines were so long since the speed service at all Telkom stores are glacial. I was told in order to cancel I would have to wait in line and fill in a form and submit it. At the speed the Menlyn store operates I would have been lucky to get to the front in this millennium. I want to know if there is any life out there with Telkom since no one knows anything that is going on or when I will receive this phone. I am prepared to do business even though your service is pathetic. But I am on the verge of approaching a new provider when my current contract expires. I will then not be upgrading any of the packages I currently have thereafter. So please, contact me now, or never. Do not call me after my current package expires, I will be cancelling it.