Never gets resolved for Months

<p>Hi Telkom ...</p> <p>I hope this is going to the right department and gets into the right peoples hands ...</p> <p>I have a BIG problem how you handle cases .... </p> <p>I call into the call centre and 80% of the time nothing gets resolved ... the problem gets send on and Most of the time no one gets back to you to sort out the problem ... or if someone call from telkom ... they call at a time that I cant attend the call and I need to call them back ....</p> <p>Why cant it gets sorted the same time I phone in .... its like the right people to talk to cant be talked to and you need to wait ...</p> <p>Well I dont have time and most of the people having contracts or using your service ....</p> <p>We cant wait days for a problem gets sorted ... its really unfair and you still want your bill to be paid in full on time otherwise you take us on ....</p> <p>Peoples problems need to be sorted in a shorter time span ... if you cant handle the volumes why are you in the industry ... get more people in to sort it out ... you have the best deals ... but cant provide after service as needed .... </p> <p>I call in monthly with problems and is soooo fed up with the time and how it gets sorted ...</p> <p>I upgraded my contract Unlimited R1199 per month to the same Unlimited contract but the new one price was R999 per month ...</p> <p>So from the time I upgraded ... your billing department is still deducting R1199 in stead of R999</p> <p>I have been letting you guys know for months now and nothing gets done ....</p> <p>I need to be credited for the extra moneys you deduct ...</p> <p>Its against the law of the country for what you are doing and it cant just hang like that ....</p> <p>The second thing is I took out a Internet data router contract october last year ...</p> <p>It worked good until may this year ... where its not working at all</p> <p>I called in and nothing gets done and sorted .... every month you make sure you deduct the moneys but still no product working ....</p> <p>Its 6 months now .... and this is breaching the contract that I pay for something every month and nothing gets done to get it worked ....</p> <p>I need to be credited for that as well</p> <p>Last week a technition called me to make a turn to have a look what the problem is ...</p> <p>He was here and say nothing is working ... and did some tech work and told me it will work now ... </p> <p>Well Telkom ... its still not working ... and I call into the centre that is soooo limited and nothing gets done</p> <p>The guy told me he cant do nothing to help me</p> <p>Where do you want me to go now ???</p> <p>What do you want me to do now ???</p> <p> </p>