Never Get a Telkom Contract

I settled my account in full on 7 August 2020 and called on 11 August 2020 for a paid up/settlement letter in order for my credit report to be updated correctly.

It has been more than 21 working days with no settlement letter, i have been given numerous excuses and attitude from various call centre consultants.

Furthermore the settlememt amount of R15836 reflects incorrectly in my credit record as an INSTALLMENT instead of R0 and the account status is open