Never following up on time.

27 July, I app**** for ADSL (Simple Plus) at Telkom Cresta Mall, the consultant tested my area (Noordwyk, Midrand) and informed there was infrastructure. I where asked to pay a deposit of R700 and that a technician would contact me via text or call between 7-14 work days to setup a time for installation. I called Telkom call centre twice after 10 working days and was informed by agents both times that my order was still in progress and that I should wait to hear from a technician. Frustrated on 13 Aug, I visited Centurion to speak to someone and was informed that the technicians have picked up on 31 July that my area had no infrastructure, yet I was not informed by them at all and the call center agents did not even bother picking that up and rather brushed me off every time. I am just annoyed that Telkom staff cant give a damn or care less when it comes to customer service and customer care. Now I'm waiting to get back my R700. How long will this take Telkom? Will this take another month before You pay me back?